Cell Phone Etiquette

Recently on the Facebook Little Things Matter fan page I wrote two posts about cell phone etiquette. The comments I received clearly expressed passionate opinions about the proper use of cell phones. There was a strong consensus that talking on or texting and e-mailing from your cell phone in certain places and at certain times is inappropriate, irritating and downright rude. I share their opinion.

If you don’t show respect and common courtesy when using your cell phone, you run the risk of aggravating people and destroying your personal brand. On the other hand, if you use discretion and follow the simple recommendations outlined below, you will be able to enhance the impression you make.

Avoid using your cell phone…

1.In public places—When you are in public places where others can hear your conversation, you should avoid talking on your cell phone. When your phone rings, let it go into voicemail.

If you determine it is ABSOLUTELY critical to accept the call, be respectful of others. If possible walk outside or to a private area where others won’t be annoyed or distracted by your conversation. If there is no escaping, then keep your voice down and cover your mouth to keep your voice from traveling and wrap up the call as soon as possible.

2.When spending time with the family—Unless you have a job that requires you to be on call 24 hours a day, be respectful of your family by not talking, texting or e-mailing people when you are together. As an entrepreneur for the last twenty-nine years, I know there will be exceptions. When I do make an exception I always apologize to my family members. Once again, the example we set for our children will pave their way to appropriate and effective behavior.

3.When traveling with others in a car —When you’re spending time with people in a car, give them your full attention. Once again there will always be exceptions, but the key is to make them exceptions and not the general rule.

4.While driving, period—If you find it hard to talk on the phone and focus on driving at the same time, then avoid talking on the phone in your car. If an important call does come in, pull over. I hope it goes without saying that we should never check and respond to e-mails nor send or answer text messages while driving. The fatality statistics due to distracted driving are staggering.

5.While at work—If you are using your cell phone for personal matters during the time you are being paid to do your job, you are stealing from your employer. When you steal from your employer, not only will others lose respect for you, but also you will likely lose respect for yourself. After all, how can you respect yourself when you are doing things you shouldn’t be doing? If there are personal calls, texts and e-mails that must be returned during your workday, do so during your break or lunch hour.

6.During meetings—When you attend a meeting or share a meal with someone, put your phone on silent mode. Or even better, leave it in the car. Also, don’t text or e-mail during the meeting. Even though your phone may not make sounds, your eyes and attention are diverted from the other people in attendance. Your lack of attention to them demonstrates disrespect. Besides, how can you concentrate on the discussion when you are typing or reading messages?

7.When spending time with your friends—If you’re like me, you probably don’t have a lot of time to spend with your friends. So when you are together, why wouldn’t you give them your undivided attention? When I am out socially, you will very seldom see me with my phone. I want to thoroughly enjoy my experience and show respect for those who chose to spend time with me.

Here is one of the biggest take-a-ways of today’s lesson. Don’t let your cell phone become an addiction. Learn to control the times when it is used. Fifteen years ago none of us had cell phones and we lived our lives just fine. If it’s a true emergency, we all know how to call 911. Most things can wait until the time when it is appropriate to take the call or respond to the e-mail or text. If you follow my recommendations, your world will become more enjoyable, your time management skills will improve and the people around you will feel more valued.

One of the fastest ways to lose a person’s respect is to not value their time.

About the Author: Todd Smith is a successful entrepreneur of 29 years and founder of Little Things Matter.

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  • Good post, Todd! Courtesy and respect is what I am going to teach my children especially when it comes to cell phones.
  • Mario- Thanks for your comment on cell phone etiquette! What a great thing to teach your children. Have a great weekend.
  • This issue has been bothering me for SO LONG that I AM SICK of reading about it and doing nothing! So, my search began! You are so right, where do we draw the line? BAN CARS! There, that is the ticket... BAN the car, BAN BAN BAN!!! NO! that is NOT the answer. In America we have the liberty to communicate and to BAN that is NOT the answer.. so what is? I believe in SOLUTIONS to problems NOT MORE laws... While I was doing some research, I found an AMAZING service that IS THE ANSWER! Send and receive text, email etc., using the power of your voice! I found this website: http://TelecomSlayer.com and bought the service for my daughter and SHE LOVES IT! For $9.95/month, I know my daughter will be safer on the road. I WAS NEVER a dictator in my household, I was always one to find solutions and this was mine and pray it will be everyone's, including those in the law making bodies of Pennsylvania! Have a blessed day Marty
  • Marty- You're not passionate about this topic are you? :-)
  • Fed Up
    An additional peeve of mine - and this can apply to land lines also - the person you are having a conversationw with puts you on hold to answer an incoming call. This not only sends a message that your conversation isn't important but when put on hold, uses your minutes! I understand if it is a call that is an emergency, or expecting, but otherwise let it go to voicemail then call the person back later.
  • Fed Up-I love your name! :-)

    I agree 100%. Even worse is when they put you on hold to answer the other line and they don't even know who's calling.
  • kerwinarnejo
    I like this!!!! We need person like you. Thanks for the information.
  • Thanks Kerwin!
  • eabus
    Yep. Little things matter and this is one of those.
    It is not nice when you are talking to someone and they look at the cell
    screen even just to check the time.
  • Eabus,

    I should have made this distinction in my post. Great point! Just looking at your messages is just as bad as sending one or talking on the phone.
  • richardbrooke
    Great stuff Todd. Being connected to the world 24/7 has cost us "connection" of far more consequence.
  • Richard, thanks for checking out my blog. I agree 100% with your post. Thanks for sharing!
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