Make Your Appearance an Asset

I read a study a couple years ago that indicated people make a decision about the trustworthiness of a website in less than one second. Yes, I said less than one second. Think about it. How long does it take you to form an initial opinion of a website? Is it one second, two seconds or five seconds?

Just as people quickly form an initial opinion of a website, they also are quick to form an opinion of us. After all, do you notice how people look, what they are wearing and how they comb their hair? Whether you acknowledge it or not, you are a forming a mental picture of this person within a short amount of time.

First Impressions Are Lasting Impressions

How we look plays a significant role in our overall brand, but it is especially important in the business world.

The first impression you make on people creates a lasting impression. In fact, if you fail to make a positive first impression, you may never be given a second chance. This is especially true when going on a sales call or a job interview. Just as your smile, handshake, eye contact and ability to remember someone’s name are components of an initial first impression, so is your appearance.

Appearance Has Value

Companies spend millions of dollars on packaging and branding their products because their research teams have determined that the look and feel of a product impacts buying decisions. Wouldn’t it make sense then that we consider how our appearance affects the price we are able to charge for our services?

While I have always known that people form opinions of us based on the way we look, this became overwhelmingly apparent on a recent business trip. Normally when I travel I wear jeans and a golf shirt, but on a recent one-day business trip I wore a suit and tie. I was looking good! When I arrived at the gate, I went up to the counter, smiled, offered a friendly hello, greeted the gate agent by name and asked if there was any availability in first class. The agent responded with a smile, upgraded my roundtrip ticket in first class and didn’t even charge me. I also noticed that the airport vendors, flight attendants, and other passengers treated me differently.

Now I am not suggesting that wearing a suit and tie will get you first class seats on airplanes, but I do believe that your appearance will make an impression and will affect how people view and treat you.

The Little Things that Make a Good Appearance

If you want to achieve greater professional success, you must be conscious that your appearance sends a certain message. A good appearance includes the way you groom yourself and the clothing and jewelry you wear. All these little things combine to form your overall “look.”

I recommend that you observe how successful people dress. Pay close attention to the details from the length of their tie to the style and appearance of the shoes they are wearing. A pair of poorly shined shoes speaks louder than words. One of the fastest shortcuts to success is to learn everything you can from those who are more successful than you.

When you find yourself unsure of how to dress, I suggest playing it safe. Always over-dress rather than running the risk of being under-dressed. For example, you can always take off your tie and jacket if you find the attire to be more casual when you arrive at the event. I always feel awkward if I find myself under-dressed, no matter how I may try to justify it, but seldom do I feel uncomfortable when I am over dressed.

If you would like to contribute to this lesson by sharing any ideas you have about personal appearance, please make a comment below this post on Little Things Matter.

The easiest way to have others view you as being successful is to look successful.

About the Author: Todd Smith is a successful entrepreneur of 29 years and founder of Little Things Matter.

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  • Jason Seaward
    Hi Todd,
    Thanks for your post I am enjoying it a lot.
    I am a businessman in the food industry and I love to dress and look good, but a constant challange is I have to take a couple of changes of clothes with me for the day as I go from meetings and then back into the shop to cook burgers. Although it is frustrating I guess it is not forever and sometimes I find it humorus and maybe a story I can tell my children one day.
    Thanks for your great advise. Its a great thing that you do and through the power of the internet you are having a positive influence on people down here in New Zealand.
    All the best
    Jason
  • Hi Jason,

    It is great connecting with you. My wife and I were just talking this weekend about visiting New Zealand at some point in our lives. You have a beautiful country.

    Based on your comment, I definitely think you are making the right decision. It is a slight inconvenience, but as you have identified, your appearance matters.

    Thanks so much for taking your time to share your encouraging words.

    Todd
  • saybob
    Hi Todd,

    Thank you for this post. I heard it said recently while in a perfect world people should not judge others by outward appearance, none the less that is reality. The Bible says God looks upon the appearance of the heart, while man the outward. ( paraphrase) The point being while God may show lots of grace...people do not always do the same.

    The old saying that there is only one opportunity to make a first impression, this is true. While we may get opportunity for others to see the "real" us it makes it harder to earn that opportunity that may have been extended freely based on appearance.

    This is a lesson I still have to remind myself to practice. Thank you again for the reminder.

    All the best,

    Bob
  • Hi Bob- Thanks for your comment on my appearance post. Wouldn't this be a great world if people did not judge others? Even if people don't judge, they still instinctively form opinions of others based on their appearance. Have a great week!
  • Ann Wertalik
    Absolutely excellent
  • Hi Todd, I work my business from home and I am always in my comfy clothes unless I have to go out to network or meet a new client. But I'll admit there are some days where I just want to run to the grocery store to pick up a few things without my makeup on and of course, I'm turning my head if I see someone I know, hoping and praying they don't see me and want to chat. It is nice to feel confident in how we look, I would much rather connect and engage in conversations with others especially when I know I look great! You are absolutely right, we should dress for success!
  • Dana, I know exactly how you feel. I work from home and always wear comfy clothes! Thanks!
  • Todd, I'm trying to tweet this great post of yours but it's not going to twitter like it used to. I love sharing your wonderful messages with everyone and when it doesn't work I get the same feeling I get when my coffee maker stops working!! I hope everything is OK, please let me know.

    Thank you
  • Dana, I learned the Twitter link was fixed shortly after you sent this message. Thanks!
  • Dana, the problem occurred yesterday and our programmer is working on it. I appreciate all your efforts to share my lessons. I also appreciate you bringing this to my attention. Todd
  • robkerri
    Great tips Todd. I would add that when traveling...if you are dressing up, pick fabrics that won't wrinkle. Your nice image can quickly look dumpy when you arrive if you don't plan ahead.
  • Rob, It is interesting that you make this comment. I just returned home from Bangkok and some of the people who had traveled great distances to be at this event, looked liked they traveled from Mars. Their clothes were awfully wrinkled. Selecting fabrics that don't wrinkle easily is one of my top priorities when buying suits and dress clothes. Thanks for adding to this post.
  • kellymcgillsherrell
    Todd, I remember you teaching this a long time ago and you said when you are wanting to make a good impression on others to always dress as if you are meeting someone special each day. ( paraphrasing) in other words you were talking about going out looking like a train wreck and then all of a sudden running into someone that may have been a former or future colleague. You possibly would have ruined your first attempt at a first imrpression..
  • Hi Kelly ,thanks for reading and commenting on my post. Since we never know who we are going to run into or who we are going to meet, it is always good to present yourself in a positive manner. Great point! Thanks!
  • dovervold
    Todd, couldn't agree more about your comments on building and maintaining a professional image. You taught me this lesson over 15 years ago and it has served me well. The key to this "little asset" is making it a daily habit. Once you get in the habit of dressing for success, it becomes natural and easy. And one more tip: get advice from those around you. We always look in the mirror and think we are on the money. But it is the people that know us and work with us that can help us be objective, and make some small but important changes in our appearance!
  • Doug, I was happy to see your name in the comment section.

    I appreciate your suggestion. Getting advice from others we respect is always a good thing to do.

    When you are down here in Florida, give me a call. I would enjoy getting together with you.
  • carybennett
    Thanks again Todd, and so very true . I've seen this often as well. and I struggle with a couple in my group with this issue, will pass this along . Have a Great Day
  • Hi Cary, thanks for your comment. I wish you and those in your group the best.
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