Playing The Odds to Win

One of life’s greatest lessons came to me fairly early in my career. I would often get feedback about the things I said or did that caused offense or people found objectionable. My first reaction was, “If you don’t like it, tough.” But then I thought to myself, “what kind of attitude is that?”

It was then that I learned I should play the odds. In other words, make the decisions that give you the greatest possibility of success.

As I reflect, I always had a choice. I would ask myself, “Will my actions or my words cause a problem?” “Will I turn someone off?” “And if so, is there an alternative?” As a result of seeking feedback and criticism, I am now very intentional about not doing or saying things that others may find offensive.

I realize there are many people who take the position that you can’t make everyone happy, so why try. While I agree you can’t make everyone happy, I have found it best to avoid the things that I KNOW some people could find distasteful or objectionable.

Using Inappropriate Language

One of the things I observe so often is the use of inappropriate language.

According to a 2001 IRIS study, 81% of all adult Americans identify themselves with a specific religion and 76.5% or 159 million adult Americans categorize themselves as Christians. While many of these people use inappropriate language, there are also many others who are offended and turned off to foul language, including the use of God’s name in vain.

So, here’s my point. If using inappropriate language could turn people off, then why say things that others could find offensive? What is the upside? Could it be that people like to hear you swear and as a result of your profanity, they’ll be attracted to you? I doubt it.

I shared this post with my daughter last night and she immediately went and looked up the top grossing movies of all time. What was interesting was not one of the top 25 were R rated.

Turning Off Your Social Media Friends

Another example that illustrates playing the odds was raised on my Little Things Matter fan page. I made a post about the wisdom of NOT using your personal Facebook page to market your products, services or business. Based upon my experience and research, engaging in this activity will likely turn off your friends.

Here is a quote from Copyblogger, one of the top bloggers on the Internet. “It’s really hard to sell products and services in social media, mostly because this audience hates salespeople worse than they hate Microsoft. You may be able to get some limited success out of it, but more likely you’ll be banned, blocked, shunned, and abused.”

Gary Vaynerchuk, the #1 most recognized social media expert, is a little more blunt. He says it is like “prostituting yourself.”

Over 50 comments quickly appeared in response to my post. Some felt it was acceptable to use their personal profile page to market their products, services or business. To this group of people, I have the same question, “Why would you do something that you KNOW is going to turn off your Facebook friends?” Are the potential sales worth ruining your personal reputation and online brand?

Others who responded felt that an occasional update to their friends about a new business or a new product line they represent was perfectly acceptable. After all, this is consistent with why we use social media. We want to know what’s going on in our friends’ lives and I agree. The problem results when people CONSISTENTLY pitch their business, products or services through their social site.

These are just two examples where I believe the upside is not worth the downside. My guess is that if you think about all the decisions you make in any given week, there are hundreds where we must assess, “is my doing this or saying that worth the risk of offending someone?” You always have a choice.

I want to encourage you to be thoughtful of what you are doing and saying, and avoid the things that you KNOW some people may find offensive. As I sit here today typing this post, I can’t recall any instance where I felt turning off my friends, business colleagues or acquaintances was worth any potential upside.

I encourage you to play the odds. Make decisions that will give you the greatest chance of being a person worthy of respect. Avoid doing things that will unnecessarily offend people. In every situation, you can choose the option that won’t have an adverse effect on your personal reputation.

“The foolish and wicked practice of profane cursing and swearing is a vice so mean and low that every person of sense and character detests and despises it.” -George Washington

About the Author: Todd Smith is a successful entrepreneur of 30 years and founder of Little Things Matter. To receive Todd’s daily lessons, subscribe here. All Todd’s lessons are also available on iTunes as downloadable podcasts. (Todd’s podcasts are ranked #27 in America’s top 100 podcasts and #1 in the personal and development field.)

Related Posts:

The Value of Feedback and Criticism

To Earn Respect You Must Show Respect

Is Your Attitude Helping Or Hurting You (Part 1)

10 Ways to Enhance Your Online Brand

How Likable Are you?

The Compound Effect
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  • vickianzalone

    Hi Todd - I REALLY agree with your post today. I think over time as we get older and wiser we learn to pick our battles and only follow through with the battles that can really make a difference no matter if its personal or professional. Using this platform helps to keep the mindset that you do care what people think, don't want to offend someone, but maintain your values and moral compass. I am looking forward to your next video and can't wait to share it ! Have a great day ! Vicki

  • Hi Vicki- You are right about choosing the right battles to pick. One of my philosophies is that I am going to turn off enough people without trying, I sure better not do the things I KNOW have the potential of turning them off.

    The weather has been so windy here on beach I have not recorded a new video. The waves on are huge and the water is stirred up. I hope to shoot one in the next couple days. I will let you know as soon as it's done!

    Thanks for all your ongoing support!

  • Todd-

    Thanks and I completely agree. I believe that even in offline social settings we should be careful to have conversation that is not work related. I went to dinner with friends on Friday and there were a few times where I was asked questions about work related issues and I kept the responses short and respectful. When I am out in a social setting the last thing I want to talk about is work. Thanks to Little Things Matter I am paying more attention to the details of my life.

    I am very protective of all of my online and offline interactions to keep from offending anyone. It actually does offend me when people use bad language in conversation and especially on their online posts. I will always delete or hide them.

    Thank you! ~Shawna

  • Shawna- We are definitely on the same page on all accounts. It really is all about the little things. :-) Thanks for your support and comments!

  • This is food for thought. In the environment I grew up it used to be funny to say something and throw in a loaded word or 2 for punch line. It took me a while to realize that the rest of the world does not work that way and others do not think it is funny and in many cases take offense quickly. The easy position was thinking that people are very judgmental (true) but still stepping out and observing from the distance how others act was a good exercise to readjust my ways. I used to be very shy and passive and when finally opened my mouth I would come out as blunt and over direct.
    One of the reasons I have committed to being here every day is because of the teachings and guidance that I can certainly use.
    Leaving a comment is the commitment to myself so I am forced to participate and adjust my tone perhaps I will finally learn how to mingle with more confidence. It is an extra complication to do it in a different culture because there are few things that I just do not get in my core (or others misinterpret) but the extra challenge should be worth it. Should not it?
    Sorry for getting lengthy this time.

  • Ernesto- Look at you go! I remember your first comment was one line and now it's several paragraphs. I am glad you are getting more comfortable in communicating through these comments.

    One of the key things you said was "observing from the distance how others act." It is amazing how much can be learned by watching others.

    I admire the growth you are going through and your desire to get better each day. Keep up the great work! You are the man!

  • Hi Todd,

    I've also been working on my attitude and being more careful with my choice of words and actions, this alone has helped me to be more open to how others may perceive things.

    I know we can't please everyone, but it does make me feel better knowing that at least I've tried!

    I noticed the post you made on FB about NOT using your personal Facebook page to market your products, services or business, received quite a few responses!! I watched the same video with Gary Vaynerchuk, which I also posted on my FB Wall, in hopes that some will see the message and understand that what they are doing is consistently turning people off.

    I realize that everyone is entitled to their opinion, and that post, that day, on your wall, that's all that was, Opinions!! One thing I've learned from the book I read "Three Feet From Gold" is that "opinions are usually based on ignorance or shall we say lack of knowledge". Don't worry I'm not saying this to insult anyone I'm just sharing how this has helped me to become less emotionally attached by the opinions of others. The book also mentions to "seek counsel not opinions then pass it on"! This is what I do Todd, I seek counsel from you because you are an expert in your field, and then I pass on what I've learned from you by tweeting and sharing your posts with others so they too can learn and apply your teachings to better their personal and business life. I know that you respect our opinions and are open to listening. Heck (that's not a swear word Todd!) we even get the privilege of a response back from you, how great is that?

    You're right Todd, what could we possibly gain by turning off or offending our friends and our colleagues!

    When I first started my business I read something that has helped me change the way I respond to others and that is "People will forget what you say, and they will forget what you do, but they will never forget how you made them feel."

    Have a fabulous Day Todd!!!

    Dana Prieur

  • Dana- I love this quote "People will forget what you say, and they will forget what you do, but they will never forget how you made them feel."

    When I use it, who should I give credit to?

    I appreciate who you are and I am proud of the effort you are putting into getting better every day. There are very few people who are intentional about getting better each day. The fact that you are, will leap-frog you over your competitors. I am excited to be able to watch you progress personally and professionally.

    Here are my thoughts on the comments people left. I would bet not one of the people who felt it was acceptable to market their products or business through their personal FB profile have been on Facebook 6 months. I think for most of the people who have been on FB for at least 6 months, they have picked up on the culture and know it is not a culture that wants people pitching them their stuff.

    The funny thing is I am just trying to help.

  • Good Morning,

    Thank you Todd, it's so wonderful starting my day with you. I appreciate your encouragement, and just so you know, you are helping!!

    It's funny when I share what I've learned from your lessons with others, people ask me, "so who is Todd Smith?" I had a good friend call me yesterday to let me know that she now starts her day with you too!

    I love that quote above too, I use it often. The person to give credit to is Maya Angelou.

    Make it a great day!

    Dana

  • Hi Dana- Thanks for your note and for all you are doing to help me promote this blog. I hope you have a great weekend. Todd

  • donnabrewer

    Good morning Todd, I just listened to your latest episode on "Playing the Odds". This is so very true. Not only do we define our selves by what we say, we show our character as well. This I strongly believe, is what determines our success with an individual or with our potential clients and team members as to who we are. Leading through a positve example, is the only way and may help one who is not awhere of their actions to think about what they say before speaking. I believe that in this way we can help each other become more loving and productive individuals without being in judgement of them. thanks again, Donna Brewer

  • Donna- Thanks for your contribution. I appreciate you taking your time to share you insights and thoughts on these posts.

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