Psychologists say that people generally complain for one of two reasons—as a way of enlisting people to agree with their point of view, or as a means of making conversation since negative observations often yield a bigger response than positive comments. (Sadly, that is true.)

Today, I’m going on record as saying that neither of these reasons are valid enough to outweigh the fact that no one likes being around people who are chronic complainers.

Whining Damages Reputations

Whining is a childish trait and can be a very difficult habit to break once it has become a part of a person’s communication style. Nevertheless, breaking the habit of complaining is essential if we wish to be viewed as people whose words carry weight and whose opinions matter…read more

I want to write today to share my plans for my Little Things Matter blog, to request your help, and to inform you about my upcoming book.

First, I want to say an earnest “Thank You” for helping me grow my blog and Facebook page over the last seven months. Because of your endorsements, I now have almost 20,000 Facebook connections; my blog has had more than 60,000 visitors in each of the last two months with more than 200,000 of my posts being read and/or listened to each month, and my podcasts are ranked #38 in America’s top 100 podcasts (exclusive of iTunes)…read more

How would you like to be in command of your finances—never be in debt again, live free of financial pressure, and retire comfortably when that day arrives? This is possible for each of you, but it will require intentional effort.

If you sincerely want to be Captain of your Financial Ship, today’s lesson will emphasize three crucial things you must do: put together a budget, track your expenses, and commit to spending less than you earn.

When we do not track our expenses, we actually forfeit control of our Financial Ship. The reason is simple: when we don’t have a clear picture of where our money is going, it’s like being on a ship with a leak that prevents us from navigating toward our financial goals. Benjamin Franklin said it better…read more

R.E.S.P.E.C.T.—everybody wants it, but not everybody gets it.

Have you ever heard an athlete complain, “I don’t get the respect I deserve”? This person is unaware that respect is not a gift; it is something you must earn. We might admire him for his skill, or envy his million-dollar salary, but we respect the athlete for the attitude he or she exhibits on the field or court, during an interview, or in daily life.

What is that attitude that quickly wins respect? Humility—a modest view of one’s own importance! An attitude of humility is one of the most significant predictors of someone who is respected…read more

Today I want to help you make better risk decisions in your personal and professional life. I’ll share a framework for decision-making that can be used whenever you are faced with an opportunity or decision in which the true outcome, state, result, or value is unknown.

I’m referring to risks where there is a lack of complete certainty and where several possible outcomes could exist—at least one of which is undesirable. For example…read more

Pssst. Can you keep a secret? How do you react when you hear these words uttered in a hushed tone? Do you feel important that you are about to be trusted with confidential information, or do you wonder if it’s gossip that you don’t want to hear?

In addition to ensuring that you don’t participate in matters that don’t concern you, it’s even more important to keep any confidence that you have been entrusted with by someone else. You can’t expect to advance personally or professionally if you betray the trust someone has placed in you.

Today’s lesson may prick your conscience; however, my hope is that you will see the immense value in learning the importance of keeping things confidential that should be private and secret….read more

The old adage “Measure twice and cut once” is practical advice for everyone, especially carpet layers, tailors, and carpenters.

My lesson today is on measurements; however, it’s about a different kind of measurement. It’s about the importance of measuring your performance.

Dr. H. James Harrington has been involved in quality and performance improvement projects since the 1950s. He summarizes well what this lesson is all about. “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it…read more

You probably can’t remember the last time a neighbor asked to borrow a cup of sugar. Those days seem long gone. But I’ll bet you remember the last time you loaned something to a friend, family member or co-worker and had to follow up to get it back. Worse yet, you got it back but in poor condition.

Or, do you often find yourself on the other end of the transaction?

For example:

• Do you have items which belong to someone else that you’ve been meaning to return, but haven’t gotten around to yet?

• Have you lost, accidentally damaged or broken something borrowed and are ashamed to face the owner so you’re just hoping he never brings it up…read more