Every email we send someone makes an impression. This is no different than watching a commercial. Every advertisement you watch makes an impression on you and impacts your view of that advertiser.

The same is true with email. Every impression we make on others is how we are branding ourselves in their minds. It’s our choice what impression we make.

In Part One, I shared with you 16 of my top email tips and encouraged you to evaluate your email communication for the last 24 hours. How did you do?

Here are 17 more for you to chew on.

17. Use the recipient’s time zone—When you are scheduling an appointment or a phone call, avoid confusion by using their time zone. This will keep them from trying to convert the time to their time zone and reduce potential misunderstandings…read more

I’ve probably sent and received more than 500,000 emails over the last 10+ years. And combined with my focus on the little things that matter, I have formed some strong views on the subject. In this two-part lesson you will learn 33 tips that will improve your email communication.

As you review the list, you may feel these are picky little details that don’t really matter. Don’t allow yourself to think this way. Everything matters! Today’s post will cover the first 16 and tomorrow’s will outline the remaining 17.

1. Take pride In your emails—As I pointed out in What’s Your Email Brand?

every email you send makes an impression and plays a small role in defining your brand. If email is your primary form of communication, what you say and how you say it will play a significant role in how you are viewed.

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When we meet people whether it be in person or over the phone, we intuitively and often times within seconds, form an opinion of them. Here’s a secret: they do the same thing when meeting us.

If we are intentional we can use this natural tendency to positively influence how people view us. And if we are extra intentional and focus on the 12 lessons outlined in this two part series, we can accelerate this process and build rapport in a very short period of time…read more

One of the keys to my success as an entrepreneur has been my ability to quickly build rapport with people. This was especially important when I was a realtor as I generally had less than one hour to get a seller to like and trust me enough to employ my services.

In this two part series, I will share with you 12 ways you can accelerate the rapport building process. These methods can be used during your next job interview, when you meet with a prospective client or at the next social event you attend. Essentially, they can be used in any situation to quickly build relationships…read more

William James, well-known psychologist and philosopher, said, “The deepest principle of human nature is a craving to be appreciated.” If we are honest with ourselves, we all want and need to feel valued for who we are and recognized for our contributions and accomplishments. It’s important for us to know that we have made a difference in someone’s life.

If a person takes the time to express their heart-felt appreciation for something we have done, it boosts our spirit, passion, and purpose. It builds our self-confidence, self-esteem and our entire self-image. It gives us energy and motivation to work harder and do more….read more