Building Trust Through Confidentiality

Pssst. Can you keep a secret? How do you react when you hear these words uttered in a hushed tone? Do you feel important that you are about to be trusted with confidential information, or do you wonder if it’s gossip that you don’t want to hear?

In addition to ensuring that you don’t participate in matters that don’t concern you, it’s even more important to keep any confidence that you have been entrusted with by someone else. You can’t expect to advance personally or professionally if you betray the trust someone has placed in you.

Today’s lesson may prick your conscience; however, my hope is that you will see the immense value in learning the importance of keeping things confidential that should be private and secret.

The Link Between Trust and Confidentiality

When you earn the reputation of someone who can be relied on, you command the respect and trust of people around you and build deeper friendships. In business, trustworthy people are more likely to sell more products, built a larger customer base, receive more raises, and enjoy earlier promotions.

One of the most common, telltale signs of someone who cannot be trusted with confidential information is the person who is says, “So-and-so told me this in confidence, but I know you won’t say anything.”

While you may feel special that this person trusts you, what about the person whose information they promised not to divulge? Personally, I would think twice about sharing my own sensitive information with this person. In short, I would not trust someone who was telling me other people’s secrets.

Respecting and Keeping Confidences

Are you someone who can be trusted with private and confidential information?  To gauge your trustworthiness in this area, ask yourself how likely you would be to share any of the following:

1.  You are on a business trip and having some drinks after hours. A colleague overindulges and ends up passing out in the lobby after a series of pretty funny antics. Do you share this story back at the office?

2.  A partner decides to go his own way and leaves you hanging. You’ve been through a lot together and have plenty of information that could negatively influence his reputation. Do you leak this information?

3.  You and your spouse had a real blowout. Do you vent to your friends?

These situations are examples of implied confidentiality. In each case, no one is explicitly asked not to say anything, but clearly the right thing to do is to keep these things in confidence. There’s quite a bit at stake for the person at the center of each situation. Careers, reputations, and relationships could be irreparably damaged.

Here are a few tips when it comes to keeping confidences:

  • Never share information that you have been asked to keep confidential.
  • Use your judgment when it comes to matters of implied confidentiality.
  • Keep things confidential that were intended to be confidential even if a relationship breaks down.
  • Do not vent your private marital or relationship issues with your friends. This will cause them to view your spouse or significant other differently, probably negatively.
  • When someone says, “I was asked to keep this in confidence, but I can share it with you,” let them know that you’d rather not be involved.

The next time you consider sharing information, be sure to ask yourself if there is a chance that the person who shared the information with you would like it kept confidential. If that is the case, don’t share it.

As in most matters, there are exceptions to keeping confidences, such as when someone’s health or well-being is at risk. Don’t take the oath of secrecy so far that you let someone continue to endanger themselves or someone else.

Are you willing to make a commitment to never share anything that should be kept confidential? It’s not an easy commitment, but remember that your decision to share or not to share will affect how others view you.

When you keep things confidential that should be confidential, you will gain the reputation as a person who can be trusted, and you will grow strong in character and value.

About the Author: Todd Smith is a successful entrepreneur of 30 years and founder of Little Things Matter. To receive Todd’s daily lessons, subscribe here. All Todd’s lessons are also available on iTunes as downloadable podcasts. (Todd’s podcasts are ranked #27 in America’s top 100 podcasts and #1 in the personal and development field.)

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  • Todd,

    Fine piece, reminding us once again that common sense isn't nearly common enough.
    Indeed, the ability to hold confidences, to treat things confidentially at the right times, is a big driver of trust. It gets there, in our own little trust equation model, by driving what we call intimacy--a broader sense of security that we have, or don't have, with others.

    We've highlighted your post on the December Trust Matters Review, at
    http://trustedadvisor.com/trus...

    Thanks again for the most excellent content!

    Charlie Green, CEO
    Trusted Advisor Associates
  • Hi Charles,

    Thanks for your contribution. I just read your post. Great job. Thanks for the mention.

    Happy Holidays!

    Todd
  • What an awesome post. This is what I instill in my core of character. My business sets me to provide contract services for two local area architects, both of which are fierce competitors. I am elated to say to the utmost confidence that I command the respect and honor from the both of them. With knowing certain knowledge of project information communicated to me by both parties, there is vital information will never indulge to either of them and both parties understand and give respect that will never happen. Your post hits a grand slam. I cannot stress enough how vital your post is in building a respectful business relationship. Thanks for sharing Todd.

    Andy Wagner
    Wagner Design Services
    Rocky Mount, NC
  • Hi Andy- Your story is a PERFECT example of what happens to people who are trusted. The other key point in your story is that because you don't share anything with competitor A about competitor B, then competitor B trusts that you won't share information with A. So many people think that by sharing "inside information" about a competitor they will be gaining favor, when in reality they are losing that person's trust. Thanks for taking your time to share your experience with everyone. Todd
  • Hello Todd,
    Yes I can keep a secret and I have collected a lot of them over the years. I’ve heard things that I wish I hadn’t and others that I’d love to tell. I inform people before they vent or ask my advice on something confidential the following. “I’m willing to take this to your or my grave, but no farther.” If I last long enough, I have the makings of a great book. Enough Said!

    I hope people don’t keep this fine lesson of integrity to themselves because,
    “Sharing is caring unless it’s confidential.” – K.J. Kilroy Was Here!

    Grave Matters Spoken,
    Kevin J. Kilroy
  • Kevin- You are consistent. Thanks for the smile. Todd
  • Donna Brewer
    Good morning Todd, thank you for your lesson. It applies, as far as I'm concerned in most instances. I do my best to keep another confidence as they wish. I do agree that if theses confidences, will indanger the person, then by all means, action needs to be taken. Thank you for your great lessons, Donna Brewer
  • Hi Donna- Thanks for your comment! Todd
  • guest
    I have to disagree with your comment about sharing relationship issues with your friends, especially if you are on the receiving end of any kind of abuse. The strongest, healthiest people have a core support group that they can talk to about anything. I'm not suggesting it is ok to go out and bag on your partner any time that you get into a fight or that you make the mistake of talking only to your friends and not your partner about your frustrations, but it is crucial that you have friends who you can talk to when you are going through a difficult situation, not matter what.
  • Hi Guest,

    As with EVERY post I write, there will always be exceptions. I even indicated such in this very post to cover such situations. Here is a quote from my post, "As in most matters, there are exceptions to keeping confidences, such as when someone’s health or well-being is at risk."

    I believe that is important to have friends to discuss certain matters with, but I also believe you need to use your better judgment in what you say about your spouse. I have seen far too many people end up in divorce because of their need to tell their friends and co-workers about personal marital matters.

    Thanks for making sure abusive situations were an exception.

    Todd
  • Thank you for bringing up such important subject.
    Your point of view and advice is always appreciated and respected.
    Always enjoy your posts to jump start my day with wisdom and integrity.
    Regards
    PS:
    sugar to coffee
    LTM to morning
    :-))
  • Thanks Ernesto! I appreciate your kind words. Todd
  • Thanks for the post Claude. I have found that confidences can be a powerful tool used for both negative and positive purposes. Ultimately, I have learned the hard way that you should not say ANYTHING to ANYONE, except perhaps your spouse, that you will feel uncomfortable should it show up as the headline of tomorrow's newspaper. That being said you can still share very intimate things with people to build relationships. However, always do so in a positive and constructive manner. If someone breaks your confidence in that case the mud will be on their face not yours. Thanks again!
    Brian Landi
    www.bitsofbusinessblog.com
  • Hi Brian,

    Thanks for your contribution.

    Todd
  • claude
    I was venting a few months ago to who I thought was a trusted friend. He told other members of my family and church family what I had said about this individual and it cost me a friendship and caused a big rift and almost destroyed our church. All because I was just venting to who I thought was a good friend. I still talk to him when I see him but there is no trust there nor can ever be again.
  • Hi Claude- Thanks for leaving this comment. I have heard of so many similar stories. Sorry you had to deal with the experience. Todd
  • DavidCookPottery
    If you don't have trust in a relationship, you have NOTHING.

    Having thoughts or ideas that are private or are secrets like "Christmas Secrets" are nice, neat, healthy. But hiddenness and deceipt that will ultimately destroy trust will destroy the very thing you may wish to have - and that is the relationship with the other that you are keeping hiddenness from, secrets from, who is being deceived with your honest feelings, emotions and thoughts - is just the opposite.


    If we want people to trust us we MUST be PROMISE KEEPERS. That is the ONLY way it will work. Break the trust and it takes a lot of time and effort to restore it. Lots of time and effort.

    I broke a sacred trust, most recently, with my Pastor. What I said and did was minor and had NO ill effects whatsoever. BUT, *I* broke a promise to him, a promise I asked HIM to swear as a solemn vow. Before GOD! And then I went and broke my own chosen promise.

    WOW.

    I can't tell you how much I cried my heart out alone, and in front of him begging his forgiveness. He, of course, instantly forgave. Talked it down. Eased my mind. But even writing about it now makes me cry once again for the shame of breaking my word, my integrity, the ONLY thing NO ONE can take away from me, but that I can sometimes sacrifice against myself with it.

    GOD, help me to continue on the journey towards total integrity, to keeping all - ALL - promises, no matter what. AND help me to know that in life, LITTLE THINGS really do, really do MATTER!

    Dave

    Dr. David A. Cook
    118 Yost Farm Rd.
    Salisbury, NC 28146
  • Hi David- Hey buddy, we all make mistakes. All we can do is learn from them and avoid doing them again. You have a great heart. Thanks! Todd
  • claude
    I have been there myself. In the past I have broken trusts for which I regretted and determined to never do again. Now, I try at all costs to keep trusts or what I feel can damage a person's reputation. Recently, I had a good friend tell me he could trust me. It took over three years to build up that trust. He and I both have shared what could be very damaging information about each other to each other. Both of us have refused to share with anyone what we shared in confidence for we know our information would destroy our reps and cost us our jobs!
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