How to Handle Disagreements

How To Handle A disagreementHow do you feel when someone disagrees with you? Do you feel attacked or offended? Does your posture change? Do you immediately feel the urge to respond and prove that you are right, or do you want to withdraw?

How do you feel when someone not only disagrees with you, but also makes negative or derogatory comments about your position?

When people disagree with our thinking, our natural tendency is to become defensive, often causing destructive results to people on both sides of the issue.

One of the skills we should all strive to master in our personal and professional lives is how to properly handle ourselves when we disagree with another person.

Disagree With Respect and Consideration

When it is necessary to disagree, you should always consider how the other person is going to feel and address the situation with respect and humility. When you are thoughtful in the way in which you disagree, you enjoy the following benefits:

  • People will be more open to your point of view.
  • People’s respect for you will grow.
  • People will be more willing to share their opinions in the future.
  • You will appear more professional and mature.
  • You will feel better about yourself.
  • Your emotions are less likely to turn negative.
  • You will have more productive conversations.

On the other hand, when you lack humility and fail to show respect when expressing your disagreement, you will likely experience the following consequences:

  • You offend and hurt others.
  • You will be viewed as being egotistical.
  • You run the risk of damaging a relationship.
  • If you end up being wrong, you appear stupid or uninformed.
  • If you truly care for others, you end up feeling bad and later apologizing.
  • Your attitude will turn negative because your emotions are negative
  • People will be less supportive of your ideas, decisions, and points of view.

Pick Your Battles Wisely

The best advice I can offer is this: Do not dispute things that aren’t truly important to you. The day I stopped trying to debate every little thing was the day all my relationships improved and my life became more enjoyable. My marriage improved. My relationships with my children improved. My friendships grew deeper, and my work environment became more comfortable.

The next time you disagree with someone’s position, ask yourself, “Does it really matter? Do I need to point out why I think the other person is wrong?” If so, “What do I hope to accomplish?”

I have discovered that 90 percent of the time I disagree with someone, the upside of debating the issue is not worth the downside.

Seek to Understand

If the subject is one that is important, here’s what I have found works best. Before stating your position, ask questions with a tone of respect, humility, and genuine desire to learn how the other person reached his or her conclusion.

Here are some examples:

  • Why do you feel that way?
  • How did you reach that conclusion?
  • How do you feel about…(something they may not have considered).
  • Have you thought about…(something they may not have considered).
  • How would you handle…(something that may go wrong).

By asking questions with the sincere desire to understand the other person’s point of view, you will enjoy these benefits:

  • You will understand how the other person reached his or her decision.
  • You may change your opinion, based on the new information.
  • The other person may realize his or her position is flawed without you ever having to express your disagreement.
  • The questions may help both of you reach a conclusion different than what each of you originally thought.
  • You will be able to discuss the subject without anyone feeling defensive.

Protect Your Relationships

If you end up still disagreeing after having discussed the subject, handle yourself with dignity and class. We are as different on the inside as we look on the outside. We all have different life experiences that cause us to view situations differently. And always remember, that what may be logical to you may not be logical to others.

Just because we may think we are right, does not necessarily mean the other person is wrong. There have been many times when I was convinced I was right, later to learn I was wrong.

Also keep in mind that disagreeing can take on many different forms. In addition to heated discussions or arguments, it could be as simple as giving people feedback on something they’ve done, ignoring a point they have made, or even showing disapproval through your body language.

Let me also encourage you to avoid expressing your disagreement through email or text messages. If you value your relationships, discuss opposing points of view in person. If that is not possible, then discuss them over the phone.

The next time you find yourself disagreeing with another person, ask, “Is this subject important to me?” If it is, ask questions with a genuine desire to understand the other person’s position. If you can’t reach an agreement, then be proud of the way you handle yourself.

Disagreements are inevitable. Handle yours tactfully: show respect for the other person’s position, listen patiently to all points and, above all, protect your relationship.

About the Author: Todd Smith is a successful entrepreneur of 30 years and founder of Little Things Matter. To receive Todd’s lessons, subscribe here. All Todd’s lessons are also available on iTunes as downloadable podcasts. (Todd’s podcasts are ranked #27 in America’s top 100 podcasts and #1 in the personal and development field.)

Related Posts:

Do You Get Defensive?

Our Lives are a Mirror Image of the Little Decisions we Make

How Likable are You?

To Earn Respect You Must Show Respect

10 Simple Ways to Show Your Sincere Interest in Others

Six Ways to Avoid Misunderstandings

The Value of Feedback and Criticism

The Value of Being Clear and Concise in Your Communications

Living Beyond Ourselves

The Power of Questions

The Power of Self-Talk

People Are As Different As They Look

Do You Say Things You Later Regret?

I’m Sorry!

Praise or Criticize? When and Where?

Five Steps to Constructive Feedback

The Damaging Effects of Sarcasm

There Are Always Two Sides to Every Story

The Ticking Time Bomb

Constructive Versus Destructive Complaining

Winning or Losing an Argument

10 Ways to Handle Difficult Conversations

Controlling Your Emotional Energy

10 Verbal Communication Skills Worth Mastering

The Psychology of Selling
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  • Nicky

    I just listened to your podcast on "Handling Disagreements" and I feel sorry I didn't know those tips before. I have had several disagreements with my boss and I am now wondering if it possible to recover from a damaged relationship.

  • Hi Nicky,

    If you feel there is tension in the relationship you have with your boss because of previous disagreements, I recommend you take steps to restore the relationship. That will likely require you to be a big person and apologize. If you do this with authenticity, your boss's respect for you will likely grow, and who knows it may create a bond in your relationship.

    Do you have the courage to have such a conversation?

    Todd

  • Janelle Helling

    One of your best articles to date! Noteworthy statements:
    - 90 percent of the time it's not worth arguing about.
    - What is logical to you is not necessarily logical to someone else.
    One more I've learned from time spent in law enforcement is, never argue with a drunk person. It's a waste of time, breath and could escalate into a "use of force" situation. And they won't remember it when they sober up.

  • Thanks Janelle!

  • Josh

    Thank you! I love this. Learning these things will really help me. Thanks for sharing.

  • Thanks Josh! I appreciate you taking your time to comment. Todd

  • Sassy

    mean what you say, say what you mean, but don't say it mean!

  • Hi Sassy- Your comment brought a smile to my face! Thanks! Todd

  • white

    hello,
    love your articles.. they are great. this is also one of the great ones!

  • Hello White!

    I am glad you are enjoying my articles. Thanks for taking your time to tell me.

    Todd

  • Hello Todd,
    This is a wise lesson to learn. I make a conscious effort to keep an open mind when I’m having a disagreement. I will now also evaluate how important my stance is on each position that I take.

    “I have an open mind and I’d like to think that is why the wind has a tendency to whistle between my ears.” – K.J. Kilroy Was Here!

    “Nobody really wins an argument yet everyone can win a discussion.”
    – K.J. Kilroy Was Here!

    No Need To Argue,
    Kevin J. Kilroy

  • Hi Kevin,

    I loved your quote “I have an open mind and I’d like to think that is why the wind has a tendency to whistle between my ears.” I just shared it on Twitter!

    I love your humor!

    Todd

  • Hello Todd.
    Love your lesson of the day. One more time right on the mark although.... and do not get all upset because I am not disagreeing... sure I am joking:
    Based on my life experience I would state:
    We are EVEN MORE different on the inside THAN we look on the outside.
    Just my half cent.
    I am looking forward to your next post.
    Regards

  • Hi Ernesto,

    Glad you enjoyed this post.

    I thought about your comment. You are right, we are much more different on the inside.

    Thanks for your half cents!

    Todd

  • Guest

    I am sending this to my entire family!!!!

  • Hi Guest, :-)

    I was thinking about families when I wrote this post. If we pick our battles wisely, we will enjoy better relationships at home, at work and in the community.

    Thanks,

    Todd

  • Bob

    Hi Todd:
    1st, make sure you understand what the other person is saying by repeating it back to them.
    Then, disagree with the idea, not the person.

  • Hi Bob- Great contribution! Thanks!

  • Hi Todd,

    it's true that we become automatically calmer when we stop fighting every battle about little things. Even though little things matter.

    The quality of our questions will determine the quality of our life. It starts with the questions we ask ourselves, for example, as you note: Is this really important to me ? What do I intend to accomplish ?

    Thanks for sharing your insights.

    Take care

    Oliver

  • Hi Oliver- Thanks for sharing the thoughts that went through your mind as you read this post. Great points! Todd

  • I only have one problem that causes me to disagree with others and that is when people try to disagree with experiences and me on a subject that I have lived first hand. That really gets my goat! However, because I know that there will always be those who have to have their way, I have learned that it is best to agree to disagree.

    PS. I just finished reading my Little Things Matter book and I must say that I loved it. I took lots of notes and will go through it again in order to get insight on some things that I might have missed the first time. Excellent job Todd! Your wisdom really shined through and the power of your words hit a nerve. Thank you for bringing such a wonderful tool to the masses.

  • Hi Donald,

    I have the same problem. I run into it occasionally on the LTM facebook page. Just last week I had someone tell me I should be ashamed of myself for suggesting that people not speak openly about their faults and weaknesses.

    While I believe in being authentic, I have learned first hand to use discretion in what you say about yourself when you are around others. Unless you are sharing a mistake you made as a way of teaching others, the upside of speaking about your faults and weaknesses is not with the downside.

    I am also a HUGE believer in NOT speaking poorly of yourself, even if it's just self talk. People who speak poorly of themselves, will believe what they are saying.

    Anyway, I could go...

    Thanks for sharing your experience in reading my book. I am glad you have enjoyed it. That means a lot to me. Very few things make me feel better than knowing I am helping people.

    Have a great weekend.

    Todd

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